Shipping policy

Processing Time:

** Processing and Shipping may encounter increased delays due to Covid/current supply chain issues. 

All orders are processed within 10-15 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped*. 

We process and ship orders the first of the week, Monday through Wednesday. Orders are sent 2 Day UPS unless otherwise noted or a different shipping option is purchased.  All orders are processed in the order in which they are received. 

*If you receive a notice that a shipping label has been printed, please note that does not mean the order has shipped. It is being processed. Please follow UPS tracking information sent to you for actual shipment details. 

Locations We Ship To:

Currently, we do not ship to all states. We ship to the Central, South and Eastern continental United States due to UPS shipping zones and times.  

We currently do not ship to the following states:

Arizona

Alaska

California 

Oregan

Washington

Minnesota

Nevada

Idaho

Montana

Utah

Hawaii

Iowa

North Dakota

South Dakota

Wyoming

New Mexico

Nebraska

We do plan to expand our shipping zones in the near future. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Rates will depend on weight of order and shipping location. 

We offer FREE Shipping for all orders over $199*

Colorado has a shipping rate of $39.99 for orders over $199

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available. 

If you haven’t received your order within 3-4 days of receiving your shipping confirmation email, please contact us at info@theprimehousedirect.com with your name and order number, and we will investigate it for you.

Shipping to P.O. boxes

We do not ship to PO Boxes. Shipping must be to a physical address.