Shipping Policy
We do not ship to PO Boxes. Shipping must be to a physical address.
Processing Time:
All orders are processed within ~7-10 business days after receiving your order confirmation (excluding day of order, weekends, and holidays).
You will receive another notification when your order has shipped*.
Shipping Time:
We process and ship orders the first of the week, Monday through Wednesday. Orders are sent UPS Ground or 3 Day Select, unless otherwise noted or a different shipping option is purchased. All orders are processed in the order in which they are received.
*If you receive a notice that a shipping label has been printed, please note that does not mean the order has shipped. Only the label has been printed and the order is being processed. Please follow UPS tracking information sent to you for actual shipment details and updates.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Rates will depend on the weight of the order and shipping destination.
We offer FREE Shipping for select orders over $99 based on location.
Locations We Ship To:
We ship to all of the following states. Free Shipping offers are only available to select states due to UPS shipping zones and times. Orders over $99 in the following states are eligible for free shipping:
| Alabama | Kentucky | Oklahoma |
| Arkansas | Louisiana | Pennsylvania |
| Delaware | Maryland | South Carolina |
| Florida | Michigan | Tennessee |
| Georgia | Mississippi | Texas |
| Illinois | New Jersey | Virginia |
| Indiana | New York | West Virginia |
| Iowa | North Carolina | Wisconsin |
| Kansas | Ohio | Washington DC |
We ship to the following states, but Free Shipping offers are not available.
|
Arizona |
Montana | Oregon |
| California | Nebraska | South Dakota |
| Colorado | Nevada | Utah |
| Idaho | New Mexico | Washington |
| Minnesota |
North Dakota |
Wyoming |
| Connecticut | Massachusetts |
Rhode Island |
| Maine | New Hampshire |
Vermont |
Currently, the only services we can offer in these states are UPS 2nd Day Air®, UPS 3 Day Select, UPS Next Day Air Saver, UPS Next Day Air, UPS Next Day Air Early, where available.
**We only ship to the continental United States. We do not ship to Alaska, Hawaii, the US Virgin Islands, etc.
Note: Gift cards do not count toward free shipping promotions. Discounts and dollar off promotions may lower your subtotal to be lower than our minimum threshold for free shipping to apply.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking number and information to become available.
If you haven’t received your order within 3-4 days of receiving your shipping confirmation email, please verify shipping and tracking information with UPS. Once packages are shipped, we do not control UPS and have the same information you do via the tracking information.
If you created an account at checkout, your account will have your order information as well.
Damages
The Prime House Direct is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
**Shipping charges are non-refundable
Shipping Errors
We ship to the address that is entered by the buyer at the time of purchase. All addresses are verified by our shipping system and UPS before processing. We do not offer refunds, or replacements, for orders shipped to incorrect verified addresses. If an order is mis-shipped/handled by a carrier, please contact the carrier for a resolution on the order. We do not control third party shippers. As the recipient, you may need to file a claim with the carrier and provide any needed information to them for resolution.
Shipping to P.O. boxes
We do not ship to PO Boxes. Shipping must be to a physical address.