Is It Safe If My Box Thaws During Shipping? Here’s What You Need to Know
Ordering high-quality frozen meat online is a game changer - especially when you're scoring premium steaks at unbeatable prices from The Prime House Direct. But one common question we hear from new customers is:
“My box arrived partially thawed. Is the meat still safe to eat?”
Great question - and the short answer is: Yes, it’s safe as long as the meat is still cold to the touch and hasn't risen above 40°F, the food safety threshold established by the USDA.
Let’s walk through exactly why some thawing can happen during shipping, how we protect your order, and what to do if you ever have a concern.
🧊 Why Does Thawing Happen?
Even with advanced insulation and cold packs, shipping frozen meat - especially in the warmer months - can sometimes result in partial thawing. Here’s why:
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UPS and FedEx trucks are not refrigerated
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Packages often travel through multiple distribution hubs
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Deliveries may sit outside briefly on your porch or driveway
At The Prime House Direct, we pack your meat flash-frozen and vacuum-sealed, ensuring maximum freshness and minimal risk. Our packing materials are designed to keep your order safe during typical transit times.
🌡 What Temperature Is Safe?
According to the USDA, perishable foods are safe to eat as long as they remain below 40°F. Even if the meat is no longer rock-solid, as long as it’s still refrigerator-cold, you’re in the clear.
Rule of thumb:
If your steaks or burgers are cool to the touch - think like they've been in the fridge - they are 100% safe to cook or refreeze.
✅ What If Something Goes Wrong?
We stand behind every order. If your package arrives warm, spoiled, or significantly delayed, we’ll make it right. Whether that means a full replacement or a refund, your satisfaction is our priority.
If you ever receive an order that feels off, just snap a quick photo of the box and contents and reach out to our customer support. We’ll respond quickly and resolve the issue.
📧 Need help? Contact us anytime at info@theprimehousedirect.com
🔥 Pro Tip: Don’t Wait—Freeze It Fast!
Once your order arrives:
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Unpack it immediately
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Separate the cuts (steaks, burgers, etc.)
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Store what you’ll use in the next few days in the fridge
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Freeze the rest right away
Our steaks are vacuum-sealed for freshness, so they'll store beautifully in your freezer for months—ready for your next grill night or family dinner.
Final Thoughts
Some thawing in transit is completely normal—and as long as your meat is still cool, it’s perfectly safe to eat or refreeze. At The Prime House Direct, we’re committed to delivering not just amazing steaks, but peace of mind with every order.
Ready to fire up the grill?
🔥 Shop all premium meat bundles now
Your taste buds (and your grill) will thank you.